30 Day Money Back Guarantee
We are so sure you will enjoy using our software that we will refund your purchase price within 30 days if you are not satisfied with your purchase.
Since you will already be in possession of the software, completion of a brief "Certificate of Destruction" is required, and your purchase price will be cheerfully refunded, less a small 10% fee to cover the costs of the online transaction with our e-commerce partners and Visa/MasterCard.**
CDROMs: If you purchase a backup CDROM with your order, please note this is NOT refundable. We can refund the cost of the software as explained above, however the CD is shipped by a third party fulfillment house and the CD's are printed on a custom basis and are not returnable... neither the cost of the CD ($6.00) nor the shipping at $2.99.
Contact the support email address for the software you are dissatisfied with and it will be handled promptly.
** NOTE: Please remember that everything at Rose City Software is available for trial download and evaluation. If you purchase and then request a refund, the 2-3% credit card transaction fees must be paid twice by our e-commerce provider... one for the purchase and once for credit. It is for this reason the e-commerce provider charges us a 10% fee. None of this goes to Rose City Software or the software developer.