Frequently Asked Questions

How does DidTheyReadIt differ from the Read Receipts I use in Outlook?

DidTheyReadIt is much more powerful from standard "return receipts." It differs from standard read-receipts because it works regardless of the e-mail program being used by the recipient. Standard read-receipts don't work if someone views your e-mail in web-based e-mail programs like Hotmail or Yahoo!, and some desktop e-mail programs can't process them either. Even when an e-mail program does support them, a lot of times they are ignored by the recipient. Also, they recipient knows that your e-mail is being tracked. DidTheyReadIt works automatically, without alerting the recipient that the e-mail is being tracked.

What happens after you send a message?

When the recipient gets the e-mail, it looks the same as any other e-mail that you send them. The instant they read the message, you will get an e-mail telling you that your message was read. It will contain the following information:

• When the message was read.
• Where (geographically---approximately) the message was read.

When they have finished reading the message, you will receive a more detailed report, which will also indicate how long they read the message for.

Each time the message is re-opened, even by a different person, you will be alerted. This means that if the recipient forwards your message, you will know. (You'll even know where the recipient is located, geographically).
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Is the content of my e-mail kept private, even though it is being tracked?

Absolutely. We are 100% committed to respecting the privacy of our users. For more information, please see our privacy policy.
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Do I have to do anything different to track my e-mails?

By using the background tracker with a regular e-mail account (not AOL or Exchange), DidTheyReadIt allows you to track your messages without changing anything about the way you send e-mail. If you are using a web browser to read your e-mail, or if you use AOL or Microsoft Exchange, then just add ".didtheyreadit.com" to the end of the recipient's e-mail address. For example, if you were sending an e-mail to ellen@aol.com you'd just send it to ellen@aol.com.didtheyreadit.com instead.
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Does DidTheyReadIt work if my e-mail has an attachment?

Yes. DidTheyReadIt will be able to tell you when a message with an attachment is opened, but it won't tell you when the attached file is viewed.
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Does DidTheyReadIt always work?

DidTheyReadIt will determine if your message has been read (as well as how long and where) the vast majority of the time, upwards of 98% in extensive testing. Will it always work? No. Think of it like caller ID. Caller ID works most of the time and will show you who is calling you, but every now and then you get a "Private Call" or "Unavailable" number. We encourage you to sign up for a free account to test DidTheyReadIt. There is absolutely no obligation to purchase and we believe that you will find it an invaluable service that is effective. For more information, see our knowledgebase at http://support.rampellsoft.com which has more information.
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Can I run DidTheyReadIt on two computers using the same DidTheyReadIt account?

Yes. You can install the DidTheyReadIt background tracker on as many computers as you like.
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Can I use the same DidTheyReadIt account on two different email accounts?

No. Currently, you can only use your DidTheyReadIt account to track an individual e-mail account. If you have a paid DidTheyReadIt account, click here to get a second account for 1/2 off.
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Does DidTheyReadIt work with my Hotmail, Yahoo! or AOL e-mail accounts?

Yes. If you compose e-mails with these accounts using a web browser, just add ".didtheyreadit.com" to the end of the recipient's e-mail address. For example, if you were sending an e-mail to ellen@aol.com you'd just send it to ellen@aol.com.didtheyreadit.com instead.
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Can I use DidTheyReadIt on my computer at work?

Yes, unless your office uses MS Exchange.
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Does DidTheyReadIt contain any spyware?

No. We respect the privacy of our users. For more information, please see our privacy policy.
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Will my recipient know that I am tagging my e-mail?

No. Not unless you want them to know.
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Does it cost money?

The basic version of DidTheyReadIt is free, but is limited to 10 messages. If you want to continue using didtheyreadit.com after this, you can buy a subscription for just $24.99 for 3 months, $39.99 for 6 months, or (best value!) $49.99 for a whole year.
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DidTheyReadIt Technical Support For more questions, please click here to search our knowledgebase of dozens of questions, answers and solutions